Refund policy

Surfside Goods Refund & Return Policy

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

How to Start a Return

To start a return, contact us at hello@surfside-goods.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Fees & Restocking Fees

  • Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or incorrect, please email us immediately. We will provide a pre-paid shipping label at no cost to you.
  • Standard Returns / Change of Mind (U.S. Orders): Return shipping is free. We send a pre-paid return label for every approved return, and no return shipping fee is deducted from your refund ($0 fee).
  • Standard Returns / Change of Mind (International Orders): The customer is responsible for the cost of return shipping.
  • Restocking Fees: We do NOT charge restocking fees ($0 fee).

Exceptions / Non-Returnable Items

Custom products (such as special orders or personalized items) cannot be returned. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Refund Processing Timeframe

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–7 business days. Please note that your bank or credit card company may take additional time to post the refund.